# FAQ - [FAQ](https://docs.ccpayment.com/faq/faq.md) - [Webhook Notification](https://docs.ccpayment.com/faq/webhook-notification.md) - [How to receive the transaction notification](https://docs.ccpayment.com/faq/webhook-notification/how-to-receive-the-transaction-notification.md) - [Why do some deposit transactions not include the “from address” in the webhook notification?](https://docs.ccpayment.com/faq/webhook-notification/why-do-some-deposit-transactions-not-include-the-from-address-in-the-webhook-notification.md) - [Payment](https://docs.ccpayment.com/faq/payment.md) - [Why hasn't my transactions been confirmed?](https://docs.ccpayment.com/faq/payment/why-hasnt-my-transactions-been-confirmed.md) - [Why hasn't my withdrawal arrived](https://docs.ccpayment.com/faq/payment/why-hasnt-my-withdrawal-arrived.md) - [Minimum amount of withdrawal and deposit](https://docs.ccpayment.com/faq/payment/minimum-amount-of-withdrawal-and-deposit.md) - [How to find out withdrawal fees for each cryptocurrency?](https://docs.ccpayment.com/faq/payment/how-to-find-out-withdrawal-fees-for-each-cryptocurrency.md) - [How does CCPayment charge the service fee](https://docs.ccpayment.com/faq/payment/how-does-ccpayment-charge-the-service-fee.md) - [After payment has been paid, why does the order status not appear successful](https://docs.ccpayment.com/faq/payment/after-payment-has-been-paid-why-does-the-order-status-not-appear-successful.md) - [What types of tokens do we accept for payment](https://docs.ccpayment.com/faq/payment/what-types-of-tokens-do-we-accept-for-payment.md) - [How long does it take for a withdrawal to be processed](https://docs.ccpayment.com/faq/payment/how-long-does-it-take-for-a-withdrawal-to-be-processed.md) - [When a payment is not sufficiently made, can the user make it again and have it credited correctly](https://docs.ccpayment.com/faq/payment/when-a-payment-is-not-sufficiently-made-can-the-user-make-it-again-and-have-it-credited-correctly.md) - [Is it possible to pay by credit card](https://docs.ccpayment.com/faq/payment/is-it-possible-to-pay-by-credit-card.md) - [What is token aggregation fee?](https://docs.ccpayment.com/faq/payment/what-is-token-aggregation-fee.md) - [Security & Privacy](https://docs.ccpayment.com/faq/security-and-privacy.md) - [How to Secure My CCPayment Account](https://docs.ccpayment.com/faq/security-and-privacy/how-to-secure-my-ccpayment-account.md) - [What information do you collect about my customers](https://docs.ccpayment.com/faq/security-and-privacy/what-information-do-you-collect-about-my-customers.md) - [Is my website required to be reviewed when using CCPayment API](https://docs.ccpayment.com/faq/security-and-privacy/is-my-website-required-to-be-reviewed-when-using-ccpayment-api.md) - [Why can’t I get the email verification code?](https://docs.ccpayment.com/faq/security-and-privacy/why-cant-i-get-the-email-verification-code.md) - [Verify your site ownership](https://docs.ccpayment.com/faq/security-and-privacy/verify-your-site-ownership.md) - [Verify your site ownership with HTML file](https://docs.ccpayment.com/faq/security-and-privacy/verify-your-site-ownership/verify-your-site-ownership-with-html-file.md) - [Verify your site ownership with HTML tag](https://docs.ccpayment.com/faq/security-and-privacy/verify-your-site-ownership/verify-your-site-ownership-with-html-tag.md) - [Refund](https://docs.ccpayment.com/faq/refund.md) - [How to cancel a pending refund request](https://docs.ccpayment.com/faq/refund/how-to-cancel-a-pending-refund-request.md) - [How does the merchant issue a refund to the customer](https://docs.ccpayment.com/faq/refund/how-does-the-merchant-issue-a-refund-to-the-customer.md) - [What should you do if you entered a wrong memo/tag?](https://docs.ccpayment.com/faq/refund/what-should-you-do-if-you-entered-a-wrong-memo-tag.md) - [What should you do if you credited to CCPayment's unsupported tokens?](https://docs.ccpayment.com/faq/refund/what-should-you-do-if-you-credited-to-ccpayments-unsupported-tokens.md) - [Others & Academy](https://docs.ccpayment.com/faq/others-and-academy.md) - [How to manage multiple merchant account](https://docs.ccpayment.com/faq/others-and-academy/how-to-manage-multiple-merchant-account.md) - [How does the lock exchange rate of an order work and what happens when it is locked](https://docs.ccpayment.com/faq/others-and-academy/how-does-the-lock-exchange-rate-of-an-order-work-and-what-happens-when-it-is-locked.md) - [What is the transaction under the category Other in the transaction records](https://docs.ccpayment.com/faq/others-and-academy/what-is-the-transaction-under-the-category-other-in-the-transaction-records.md) - [Are there any regional restrictions on API use](https://docs.ccpayment.com/faq/others-and-academy/are-there-any-regional-restrictions-on-api-use.md) - [What is a referral program?](https://docs.ccpayment.com/faq/others-and-academy/what-is-a-referral-program.md) - [CCPayment ETH Testnet Tutorial](https://docs.ccpayment.com/faq/others-and-academy/ccpayment-eth-testnet-tutorial.md) - [What is auto-swap for deposit?](https://docs.ccpayment.com/faq/others-and-academy/what-is-auto-swap-for-deposit.md): The auto-swap feature allows you to automatically convert various mainstream tokens received on this platform into stablecoins, reducing the risk of token price fluctuations. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ccpayment.com/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.