# Why hasn't my transactions been confirmed?

There may be the following situations:

1. It is possible that the transaction order has been credited, but you have not received the webhook notification (please note that our webhook sends notifications up to 7 times). We recommend that you go to the corresponding notification page on the dashboard, and click the button to resend the webhook notification. (See more: <https://doc.ccpayment.com/ccpayment-for-developer/webhook-notification/webhook-notification-tutorial>)
2. If you still haven't received a successful notification, please check the transaction details by searching the Txid on the[ dashborad’s transaction page](https://admin.ccpayment.com/transaction/index) to confirm whether the transaction has been successfully credited.
3. If you have any other questions, please contact our customer service for manual assistance (<https://t.me/CCPaymentSupportBot>).