# Why hasn't my transactions been confirmed? There may be the following situations: 1. It is possible that the transaction order has been credited, but you have not received the webhook notification (please note that our webhook sends notifications up to 7 times). We recommend that you go to the corresponding notification page on the dashboard, and click the button to resend the webhook notification. (See more: ) 2. If you still haven't received a successful notification, please check the transaction details by searching the Txid on the[ dashborad’s transaction page](https://admin.ccpayment.com/transaction/index) to confirm whether the transaction has been successfully credited. 3. If you have any other questions, please contact our customer service for manual assistance (). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ccpayment.com/faq/payment/why-hasnt-my-transactions-been-confirmed.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.