CCPayment
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  • CCPayment - For Merchant
    • What is CCPayment
    • CCPayment API Introduction
    • Fees
    • Invoice
    • Contact Us
  • CCPayment v1.0 API
    • SDK Libraries
    • To Get Started
      • Signature
      • API Specification Common Rules
    • Payment API - CCPayment
      • Hosted Checkout Page Integration
      • Native Checkout Integration
      • API Deposit Order Information Interface
    • Wallet API - CCPayment
      • Get permanent deposit address for users
    • Withdrawal API Integration
      • Create a withdrawal order
      • Withdrawal Order Information Interface
    • Resources Document
      • Token ID Interface
      • Current Token Rate Interface
      • Asset Balance Interface
      • Network Fee Interface
      • Block Height Information Retrieval API
      • Check the Validity of Cwallet ID
      • List of Supported Coins
      • List of Denominated Currency for API Payment
      • Error Code
    • Webhook Notification
      • Webhook Notification Tutorial
      • API Deposit Webhook Notification
      • Direct Deposit to Permanent Address Webhook Notification
      • Invocie Webhook Notification
      • Withdraw Webhook Notification
      • Refund Webhook Notification
      • Resend Webhook Notification
  • Changes
    • Change Record
    • Upcoming Changes
  • FAQ
    • FAQ
    • Webhook Notification
      • How to receive the transaction notification
      • Why do some deposit transactions not include the “from address” in the webhook notification?
    • Payment
      • Why hasn't my transactions been confirmed?
      • Why hasn't my withdrawal arrived
      • Minimum amount of withdrawal and deposit
      • How to find out withdrawal fees for each cryptocurrency?
      • How does CCPayment charge the service fee
      • After payment has been paid, why does the order status not appear successful
      • What types of tokens do we accept for payment
      • How long does it take for a withdrawal to be processed
      • When a payment is not sufficiently made, can the user make it again and have it credited correctly
      • Is it possible to pay by credit card
      • What is token aggregation fee?
    • Security & Privacy
      • How to Secure My CCPayment Account
      • What information do you collect about my customers
      • Is my website required to be reviewed when using CCPayment API
      • Why can’t I get the email verification code?
      • Verify your site ownership
        • Verify your site ownership with HTML file
        • Verify your site ownership with HTML tag
    • Refund
      • How to cancel a pending refund request
      • How does the merchant issue a refund to the customer
      • What should you do if you entered a wrong memo/tag?
      • What should you do if you credited to CCPayment's unsupported tokens?
    • Others & Academy
      • How to manage multiple merchant account
      • How does the lock exchange rate of an order work and what happens when it is locked
      • What is the transaction under the category Other in the transaction records
      • Are there any regional restrictions on API use
      • What is a referral program?
      • CCPayment ETH Testnet Tutorial
      • What is auto-swap for deposit?
  • CCPAYMENT POLICY
    • CCPayment Privacy Policy
    • Disclaimer for Purchasers
    • Terms of Use
    • AML/CTF Policy
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  1. FAQ
  2. Payment

Why hasn't my withdrawal arrived

Please check the following information about your withdrawal order:

  1. Ensure that your receiving address is correct.

  2. If a memo or tag must be filled in with the transaction, please ensure that they are correctly filled in. If you fail to fill in a required memo or tag, please contact your destination wallet for assistance.

On-chain transactions typically take some time, and you can check again later to determine if the account has been received.

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Last updated 1 year ago