# Why hasn't my withdrawal arrived

## Please check the following information about your withdrawal order:

1. Ensure that your receiving address is correct.
2. If a memo or tag must be filled in with the transaction, please ensure that they are correctly filled in. If you fail to fill in a required memo or tag, please contact your destination wallet for assistance.

{% hint style="info" %}
On-chain transactions typically take some time, and you can check again later to determine if the account has been received. 
{% endhint %}


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